[Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

[Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon
Links: home · search · speed test · login · more ·

Links: Reply New Topic
Forums » US Cable Support » Mediacom » [Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

Rpaglia @ 4th Nov 04:30PM:
[Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

I need help from Mediacom please. I have had low speeds for the last 3 weeks. Huge difference in
what I pay for which is Mediacom Max. 20 down 2 up and I have been getting 10 down and 1 up. I have a D-Link router extreme n router DIR-655 running the lastest firmware. I have called tech support 4 times. Saw a tech team out on 11/4. They told me it was a line problem. That a line tech would be out on 11/4/09 or 11/05/09. I was also told by the tech that it is not my router. I can access the router control and flash new firmware to the router. I need some help from someone that is willing to help. I pay over 230 a month for services to Mediacom. I think when someone pays $2,760 a year. They should get what they pay for please please help Mediacom

Mediacom Modem results

Status

--------------------------------------------------------------------------------

Status HW/FW Versions Event Log CM State

--------------------------------------------------------------------------------
RF Parameters
Downstream
Freq/Power: 111.000 MHz 10 dBmV
Signal to Noise Ratio: 35 dB
Modulation: QAM256

--------------------------------------------------------------------------------
Upstream
Freq/Power: 25.000 MHz 39 dBmV
Channel Type: DOCSIS 1.x (TDMA)

Symbol Rate: 2560 kSym/sec

Modulation: QAM16

Status
System Uptime: 0 days 1h:36m:27s
Computers Detected: 1
CM Status: Telephony-AC Power Iso OFF Reg Complete
Time and Date: WED NOV 04 16:25:35 2009

Interface Parameters
Interface Name Provisioned State Speed MAC address
LAN Enabled UP 100 00-15-A2-55-5F-85
CABLE Enabled UP ---- 00-15-A2-55-5F-86
USB Enabled DOWN 12 00-15-A2-55-5F-88
MTA passWithWarnings UP ---- 00-15-A2-55-5F-87

10/20/2009 4:12 20000200 3 No Ranging Response received - T3 time-out
10/20/2009 4:12 13000100 3 DHCP FAILED - Discover sent, no offer received
10/20/2009 4:12 18000200 3 UCD invalid or channel unusable
10/20/2009 4:12 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
10/20/2009 4:13 8000600 3 TFTP failed - configuration file NOT FOUND
10/20/2009 4:16 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
10/20/2009 4:16 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
10/22/2009 7:38 20000200 3 No Ranging Response received - T3 time-out
10/26/2009 20:34 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
10/26/2009 20:34 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
10/26/2009 20:36 8000600 3 TFTP failed - configuration file NOT FOUND
10/26/2009 20:39 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
10/26/2009 20:39 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
11/4/2009 12:56 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
11/4/2009 12:56 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 13000300 5 DHCP WARNING - Non-critical field invalid in response
11/4/2009 14:59 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
11/4/2009 14:59 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
11/4/2009 14:59 13000300 5 DHCP WARNING - Non-critical field invalid in response
11/4/2009 15:09 20000200 3 No Ranging Response received - T3 time-out

Anonymous @ 4th Nov 04:43PM:
Re: [Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

Do not post your account number in public posts. You can send it via instant message if requested.
reply

Rpaglia @ 4th Nov 05:06PM:
Re: [Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

said by Anonymous :

Do not post your account number in public posts. You can send it via instant message if requested.

sorry was thinking Mediacom people would be the only one that could access my information. They most of time ask for my last 4. Sorry
reply

Anonymous @ 4th Nov 05:09PM:
Re: [Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

Mediacom people posting in here are Bainch and MediacomJoel. You can contact them via instant messages. Otherwise this is a public forum and is accessible to all, including people that never registered on this site.

Welcome to the Mediacom forum!
reply

MediacomJoel @ 4th Nov 06:06PM:
Re: [Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

Rpaglia, I'd be happy to help! Send me an IM with the MAC address from your modem. And as Anonymous said, welcome to the forum!
reply

Anonymous @ 4th Nov 06:20PM:
Re: [Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

Your downstream power is too high, your upstream is borderline low. What is your wiring setup? How many splitters, how many active outlets etc
reply

Rpaglia @ 4th Nov 09:30PM:
Re: [Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

Mediacom has their box on the outside of the house. At their box they have one power amplifier for the line going to tv's. For the digital boxes there are 5 outlets. There are also 5 tv's. There is one line going from their box to the cable modem. I think their are two splitters on the cable side of things.
reply

Anonymous @ 4th Nov 09:49PM:
Re: [Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

So your modem line splits before the amplifier?
reply

Rpaglia @ 4th Nov 10:19PM:
Re: [Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

The modem line splits after the amp. If I remember right it goes 1. Line from pole

2. Amplifier.
3. Line from modem to amp

I almost need to go outside and draw the setup.
reply

Anonymous @ 4th Nov 10:33PM:
Re: [Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

You need a tech out.
reply

MediacomJoel @ 11th Nov 02:11AM:
Re: [Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

I'm having a tech look into it, and I believe Anonymous is correct. I'll let you know what I hear tomorrow!
reply

Rpaglia @ 11th Nov 02:29AM:
Re: [Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

Thanks Joel. Let's hope they can do fix the problems here.
reply

anon @ 17th Nov 01:16PM:
Re: [Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

you cannot have your modem after the amp, it needs to be a two split on the main inline.. one two your modem the other to your amp for cable... your welcome
reply

rick89 @ 17th Nov 08:02PM:
Re: [Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

Ya alot of house amps cause problems with the return on modems. You could try and unplug the amp and go that route. Like anon. said your modem lvls are hot, and im going to guess it a +10 amp so you could do away with the amp and see if your net is better. The error's in your log file are due to poor upstream, either the amp or an SNR issue, but remove the amp first to test, unless a tech comes out and wires it the right way
reply

Rpaglia @ 17th Nov 08:09PM:
Re: [Cable HSI] Mediacom HELP HSI problem, speed issues,wits gon

This is an amp that Mediacom put on the line not me.
reply