Why do I have to keep resetting my modem & router?

Why do I have to keep resetting my modem & router?
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Forums » US Cable Support » W.O.W. » Why do I have to keep resetting my modem & router?

jer dog @ 5th Nov 05:03PM:
Why do I have to keep resetting my modem & router?

I was wondering if someone could be more useful than the guy at WOW I talked to on the phone.

Every day or two I cannot access the internet from my computer or xbox. I have to completely unplug my modem & router, then everything is fine...until the next day.

The guy at WOW says are you using a Router? I answer yes. Well then its the router. End of conversation as far as he was concerned.

SO I am sure this is a possible explanation, but my question is if it is the router, why does this keep happening? Its very frustrating and my wife has about had it since she is unable to use the computer while I am at work.

Router is Dlink DIR-615. I only have 2 things connected, my computer and an xbox and they are both wired connections. Rarely are the 2 even being used at the same time.
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flipp @ 5th Nov 05:16PM:
Re: Why do I have to keep resetting my modem & router?

Do you have the latest firmware for your router? A quick google search turns up lots of people having the same issues with various ISPs and for most updating to the latest firmware seems to have fixed the issue.
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jer dog @ 5th Nov 05:22PM:
Re: Why do I have to keep resetting my modem & router?

According to the router I do have the latest firmware.

Hardware Version C1
Firmware Version 3.01
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The Joker @ 6th Nov 10:19AM:
Re: Why do I have to keep resetting my modem & router?

I have the same router and no issues with WOW!
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bewale @ 6th Nov 01:04PM:
Re: Why do I have to keep resetting my modem & router?

I might suggest pulling the router out temporarily and see if you're still having problems. That'll help you understand where the problem lies - your router, or WOW's cable service.
--
"In a world of compromise, some don't."
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jer dog @ 6th Nov 02:34PM:
Re: Why do I have to keep resetting my modem & router?

Thats what the wow guy said too. I guess its worth a shot. then I have unplug one to use the other etc. Seems ridiculous.

Can anyone give me any insight as to what would cause this problem if it is the router?
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imrf @ 6th Nov 06:21PM:
Re: Why do I have to keep resetting my modem & router?

Bad router would be my only guess. You could plug your WOW modem and both computers into the switch section of the router and just use it as a dumb switch. That'll let both computers surf at the same time since WOW provides 3 IP address to all modems.
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