[Connectivity] Random Time Outs causing me to lose connection fo

[Connectivity] Random Time Outs causing me to lose connection fo
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kaiba @ 6th Nov 08:43PM:
[Connectivity] Random Time Outs causing me to lose connection fo

Ping statistics for 64.215.158.59:
Packets: Sent = 1100, Recieved = 1083, Lost = 17 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 534ms, Average = 22ms

This has been going on for 5 months now and i have done literally everything in my power to fix it, its gettign to the point where im goign to start looking into DSL services cuz comcast cant seem to give me a constant connection
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kaiba @ 6th Nov 10:42PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

bump
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ednj @ 6th Nov 10:56PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

Same problem here in NJ. Time outs for both HSI and DV. Very frustrating... :huh:
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EG @ 6th Nov 11:39PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

Wanna' start here ?

»Comcast High Speed Internet FAQ »How To Get Help!
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kaiba @ 7th Nov 11:07AM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

Answer these "6" questions first, then answer any of the following questions that are specific to your issue:

1) Your location: City and State. Warrenton, VA

2) A description of the problem. Time Outs causing to disconnect from gaming and streaming applications (Justin.tv)

3) Is the issue intermittent, constant or does it occur at a specific time of day? intermittent, when im broadcasting on justin.tv is when it does it

4) Your modem make, model & firmware version. How to find firmware version:
Cisco
WebSTAR DPC2100R2
v2.0.2r1256-081120

5) Describe any home networking if applicable. (i.e. routers, hubs, adapters, etc.) 1 router, Linksys WRT54GS

6) List any firewall and/or anti-virus software you have installed. Include what version you have.
Mcafee Security Suite

If you have an issue with slow or fluctuating speed: no

• What HSI Tier you are subscribed to: (i.e. 6000/1000, 12000/2000, etc.) 12000/2000 i believe

• Post a Speed Test

• Post a Tweak Test
???

• Post what browser/browsers you are using while running a speed test. Chrome, World of Warcraft Login Screen

If you have an issue with an intermittent connection or no connection:

• What indicator lights does the modem have and the current status of each. (i.e. constant or blinking)

• Post modem's Signal Levels
Recieve -1.7DbmV
Send 43.2DbmV
PC Light is Blinking
Cable is solid
and Power is solid (well i would hope that is)

• Post modem's Log Entries
Log cannot be accessed because the modem wont let me -_-
This feature is not enabled.

• Give a description of the cable & splitters configuration in your home leading to the modem.
Box > Wall > Splitter going in > Splits off into 3 other splits one for internet, one for tv and ??? > other split heads off into another splitter for other TVs

If you have issues with packet loss, latency, or routing:

• Post a trace route to the server you're having issues with. Use PingPlotter for the best results. Download here: PingPlotter

• To monitor an IP address for 24+ hours to detect packet loss and/or excessive latency variability from three different locations, use: Smokeping

• A simple line test can be used from the Tools page: Line Packet Loss Testing

For any other issues:

• Post any additional information that may help in resolving your issue.
you for the record theres alot of crap to go thru just figure out one problem -_-
this is from an hourly ping to www.comcast.net

Ping statistics for 64.215.158.59:
Packets: Sent = 1100, Recieved = 1083, Lost = 17 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 534ms, Average = 22ms
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anon @ 8th Nov 07:49AM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

you know its pretty sad that i have yet to recieve any help on this issue :hmm:
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tshirt @ 8th Nov 08:27AM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

said by kaiba :

Is the issue intermittent, constant or does it occur at a specific time of day? intermittent, when im broadcasting on justin.tv is when it does it

How big is your outbound stream? What other apps do you have running? What other computer devices are on your network? (running at the same time) Have you tried it without the router inline?
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nerdburg @ 8th Nov 10:03AM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

Your signal power levels are ok, the SNR would be useful.

We can't really tell you what is wrong - there are too many possibilities.

You could have a hardware issue (modem, router, cabling), you can have a signal (noise) issue, you could have a network issue.

Have you had a tech out? What did they do/say?
--
[Insert Comcast employee disclaimer here.]
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EG @ 8th Nov 11:06AM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

said by kaiba1 :

you know its pretty sad that i have yet to recieve any help on this issue :hmm:

You should realize that this is sometimes the nature of a help forum venue. People have lives and they can't necessarily be in front of their computers 24/7 sorry :(
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kaiba @ 8th Nov 05:21PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

I cant find out my outbound stream or SNR Ratio becasue my modem wotn give me access to my signals or logs just my system info, it keeps giving me this crap about feature is not enabled. and do i dare call cisco about that, im not wantign to only for the fact that i dotn want to get some dude from malaysia on the phone (no offense i just cant understand them)

and yes i have tried bypassign the router, i dont even get a connection it happens when i broadcast on justin.tv, heres my link right here you guys can go to it ill be casting tonight and you can see for your self justin.tv/kaiba12, all i want is an answer to this ongoing issue that comcast just cant seem to give me, im actually thinking about reformatting, that may fix the problem, but not until im sure it will
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kaiba @ 8th Nov 05:25PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

and for the record the modem is new came right out of the box that comcast gave me, the router is a linksys and i also have vonage as VOIP im also startign to think that the vonage modem might have something to do it with it
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kaiba @ 8th Nov 05:28PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

I also had a tech come out....about 4 of them and they all told me my signal is fine(figures) and throws a 40 dollar charge in my face, they obviously dont the meaning of the phrase INTERMITTENT cuz i only addressed that word like 10 times to them
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anon @ 8th Nov 07:26PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

In the last 30 minutes my modem was deliberately reset, now to those ppl in here that work at comcast, do you think this is funny? i am getting 100% packet loss on all your servers:

»img38.imageshack.us/img38/8466/w···tnet.png
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tshirt @ 8th Nov 07:55PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

By "How big is your outbound stream?" I meant how much bandwidth is your broadcast using of your Upstream (sending) side. (even if tests are showing 8+ you'll likely get 2Mbps( max on a long stream/file... in reality it may need to be limited to 1.5 TOTAL upstream to allow for bandwidth management ACk's, etc' )
A lot depends on HOW you set up your network.
Starting at the wall. (cable jack) explain exactly the order you have devices attached (sorry, I can't see your house, describe it to a blind guy ;) )
The vonage device (a MTA, really a router,NOT a modem, does reserve some bandwidth(if inline) and even while not being used, does periodically send "I' alive" and recieve "No messages, no message.. ARE YOU THERE?" type packets (uses some bandwidth (small amount) but time critical) to which it responds back) AND is KNOWN to cause SOME bandwidth problems.
The Apparent packet loss MAY or MAY NOT be real, it might be routers too busy or set not to respond to repeated pings (how pingplotter works)
So describe your network, and consider directly connecting the modem to the wall jack (temporarily, yes I know no phone like that, just to test it)
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anon @ 8th Nov 07:59PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

i only use around 750-950kpbs per stream
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anon @ 8th Nov 08:05PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

Ok theres the modem right, that has an ethernet cable coming out into the Linksys router, the router has a connetion splitting off for Vonage, then another Splitting off to my XBOX which i might disconnect cuz i hardly go on live anymore, and the otehr is connected to my custom built PC, and i dont have any wall jacks in this house, or in the basement for that matter, everything is in my laundry room on a wall.
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tshirt @ 8th Nov 08:23PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

OK the vonage MTA is NOT inline so it's QoS CAN't reserve bandwidth (still uses some bandwidth) and the xBox (which also sends recieve a few packet when on EVEN if you aren't on LIVE) uses a small amount.
In your laundry room, connect the router to PC line directly to the the modem and try a SINGLE stream (if you were running more than one at a time, that alone COULD be the problem)
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anon @ 8th Nov 08:35PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

i was just running one stream now wxplain how i can connect the router directly to the pc, cuz currently i have the modem in the router set in the ehternet port of the router, and the PC is in port 2 of the router
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tshirt @ 8th Nov 09:42PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

unplug ethernet from modem to router (at the modem) remove line to PC from port 2 and put in (now open) ethernet jack in modem...POWER cycle (unpower everything...plug in modem... once the lights settle/reach normal... restart computer)
NOW test
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anon @ 8th Nov 10:25PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

Ok im runnign a test feed on justin.tv/kaiba13 at 750 kbps, passcode is test if your wondering i have my ping stuff on the feed currently
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anon @ 8th Nov 10:36PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

so far the testing is going well, but i lost my wireless access on my laptops and dial tones on my phone iwould like to keep it like this but at the risk of losing that stuff
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anon @ 8th Nov 11:36PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

My modem reset at 11:20, 1 hour and 45 minutes into the test
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anon @ 9th Nov 12:04AM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

so the modem is fine when connected directly to the PC, but that doesnt explain why im havign so many problems when hooked up to the router, vonage and my pc, and i went ahead and took the ethernet cable off teh xbox so now its just vonage and my pc thats hooked up to the router
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tshirt @ 9th Nov 02:50AM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

So if it ran better without the router, it tells you that the router OR the connected devices are the problem.
next test would be add the router back but leave the vonage and xbox disconnected PLUS turn off the wireless in the router and test again...if that works add back the vonage...test again, if ok add the xbox and test.
If any device added seems to causes problems, leave it disconnected, and add something else

I'm looking toward eliminating the wireless until last, as it could be activity from your laptop (or local leeches :( ) as being part of the problem.
You can also try streaming at a lower bitrate and see if that helps.
The first task is to determine WHAT is causing the problem, and then find a solution to THAT problem.
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anon @ 9th Nov 03:23PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

Ok well i did another cast on my main channel at 750kbps, and I only think this was coincidence but the whole time it was running like it should, i had a few packet loss here and there but it wasnt enough to lag me during hte cast or kick me off of wow, i did these following changes:

- Removed teh Ethernet cable from hte router to the cable
- I changed the wireless mode on the wireless settings from mixed to G-Only
- Power cycled for changes to take effect

everything worked great but i still think it was coincidence, cuz it worked 1hr and 45 minutes doesnt mean its goign to work for another 1:45 minutes the next time.
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tshirt @ 9th Nov 04:10PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

There are no guarantees, but 1:45 sounds better than what you had before.
Post back if you have more problems.
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anon @ 9th Nov 04:28PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

Ping statistics for 64.215.158.59
Pakets: Sent = 4032, Recieved = 4023, Lost = 9 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 1954ms, Average = 22ms

now this was when i unplugged the vonage from the router, after that i did turn off the wireless and got almost the same result
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anon @ 9th Nov 07:02PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

and im still getting problems, i have figured out while watching pingplotter while pinging to comcast.net im losing packets from one of the routes at IP: 4.68.63.186 half the time and im losing 100% packets at ge-6-7-ur01.south.va.richmond.comcast.net
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EG @ 9th Nov 11:55PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

Can you post the complete trace ? Losing 100% of packets typically means that the router/interface is configured to not respond to ICMP based ping packets. Many of Comcast's CMTS interfaces at the headends are indeed configured this way. It is usually hop #1 or hop #2 in a trace depending on whether or not one has a home networking router in the path. In these cases to see 100% of ICMP type packets being dropped is normal and is not an issue as the router/interface is passing/forwarding real traffic normally.
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anon @ 10th Nov 01:09AM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

»img22.imageshack.us/img22/8466/w···tnet.png
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tshirt @ 10th Nov 08:35AM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

It's normal for that hop not to respond, in most systems
It doesn't represent any actual packet loss ( there could be some, but you can't tell from that)
Also try 100 pings or 250, one second apart........ 10 pings is too small a sample.
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EG @ 10th Nov 08:43AM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

Are you using a flavor of Windows ? If so can you post some random traces using the built in Tracert utility ?
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anon @ 10th Nov 08:41PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

im running vista x32 bit
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EG @ 10th Nov 10:26PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

O/k. The tracert ? I only ask this because to me, it is easier to read.
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anon @ 11th Nov 03:57PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

»img18.imageshack.us/img18/8466/w···tnet.png
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anon @ 11th Nov 04:08PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Cody>tracert www.comcast.net

Tracing route to a1526.g.akamai.net [64.215.158.11]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 10 ms 9 ms 9 ms ge-3-1-ur01.south.va.richmond.comcast.net [68.86
.175.109]
4 10 ms 13 ms 11 ms te-9-1-ur01.stafford.va.richmond.comcast.net [68
.86.172.218]
5 15 ms 11 ms 26 ms te-1-4-ar02.manassascc.va.richmond.comcast.net [
68.86.172.222]
6 14 ms 16 ms 16 ms po-50-ar01.staplesmllrd.va.richmond.comcast.net
[68.86.172.162]
7 19 ms 18 ms 18 ms te-0-4-0-1-cr01.mclean.va.ibone.comcast.net [68.
86.91.125]
8 19 ms 18 ms 18 ms Te6-4.ar2.DCA3.gblx.net [67.17.194.97]
9 18 ms 18 ms 20 ms te4-1-10G.ar3.DCA3.gblx.net [67.17.110.26]
10 18 ms 18 ms 18 ms 64.215.158.11

Trace complete.
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EG @ 11th Nov 10:37PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

The Windows trace shows no packet loss at that given moment.
--
Remember those who served/serve !
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anon @ 14th Nov 06:38PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

im still getting the packet loss, but its not as frequent as it was, now its just...sporadic, and again its enough kick me off Warcraft and other online applications
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anon @ 14th Nov 09:50PM:
msg deleted

deleted by a moderator
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gchris2203 @ 15th Nov 06:12AM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

Seems like something has to be off to me. I have seen defective modems drop offline during times when their in continuous use. Also problems such as ingress causing random Timeouts. If its very sporadic It does seem like somthing has to be causing the issue.

Most likely only an experienced Tech is going to be able to help you. Some will walk in and check signal and if they are within spec tell you everything is fine even though it may not be.
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anon @ 15th Nov 04:21PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

an experienced tech??? haha like ill ever get one of them from those money stealing pigs
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EG @ 15th Nov 06:07PM:
Re: [Connectivity] Random Time Outs causing me to lose connectio

N.M. Post withdrawn..
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