[TWC] Terrible Pixelation on HD Channels in Staten Island NY

[TWC] Terrible Pixelation on HD Channels in Staten Island NY
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anon @ 6th Nov 09:30PM:
[TWC] Terrible Pixelation on HD Channels in Staten Island NY

I'm about ready to give up on TWC here on Staten Island. My HD channels for the last few weeks look horrendous. The majority of them have terrible pixelation or are breaking up completely. Some look fine though. It took a week for a tech to come to my house yesterday. He replaced some wires, and put on an attenuator. It made little difference. I already have FiOS Internet and phone and pretty much only keep TWC for MSG HD. Unless someone has a solution to what's going on here, I'm going to have to turn on my FiOS TV. I tried to watch the Knicks in HD tonight, but gave up and actually watched the SD channel. Am I only the only here with this problem?
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billy2 @ 6th Nov 10:53PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

well know in 30 days from tomorrow or less whats going on with MSG HD and MSG Plus HD on Verizon . Thats all the FCC has left in their "5 Month" deal Verizon gave them on July 7 . Im keeping TWC for MSG HD Networks and NY 1 , unless Verizon gets Channel 1 (FIOS1) in NYC , and the channel 1 in HD (FIOS1 HD) and MSG HD , Im stayin with TW. I currently have the TW phone and Internet now as well, but all that could change sooner or later .
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billy2 @ 6th Nov 10:56PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I noticed my pixleation on the Rangers game last night, and a few other games this season, but overall its been fine. I wasnt home tonight for the Knicks game. I am pushing MSG Networks to also offer MSG 2 and MSG + 2 in HD , hey MASN 2 has an HD Feed in DC, why not MSG ?
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billy2 @ 7th Nov 12:05AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

ESPN HD is bad , I feel like Im watching the NBA Playoff when they were on ABC HD last Summer
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anon @ 7th Nov 08:04AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I'm going to give it to the end of the year, or until Verizon gets MSG HD or a larger capacity DVR. Whichever comes first. I'm paying over $50 more just to keep TWC, than I could be paying for Verizon's Triple Play. It's not worth it for the awful picture I have right now.
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billy2 @ 7th Nov 08:52AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I emailed TWC to escalate these problems. See what happens, Im quite suprised at it though, its been good up until the last 2 weeks or so. I had that same problem with Versus HD when the Devils played NYR on Mon Oct 5 , that seems to be fixed now though. It could also determine the STB , IM using 2 8300 HD DVR's . If Verizon does pick up MSG HD in the next 30 days and FIOS 1 does come to SI, then I will switch, they already have Verizon Wireless. I have Sprint since March awaiting TWC Mobile thats if MSG HD doesnt make its way , and that TWC Mobile is called RR Mobile and will work through Sprint and be in NYC 2010 with Mobile voice following data , which begins Dec 1 in North Carolina.
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billy2 @ 7th Nov 08:53AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

If you want their email address is support_si@twcable.com
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anon @ 7th Nov 09:41AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

Thanks for the email. I have an 8300HD too. They suggested I could try a newer box, but I don't think that is the problem. Besides, it's the only DVR that they haven't crippled external hard drive support. I have over 500GB of stuff saved, and I'm not about to lose it just to "try" a new box.
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anon @ 7th Nov 10:49AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by billy2 :

If you want their email address is support_si@twcable.com

I sent an email and politely advised them if the issue isn't resolved shortly, I'm turning on my FiOS TV. I really have no alternative at this point.
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billy2 @ 7th Nov 06:50PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

see wjhat they say, send back to me tyheir feedback and see what happens . Guy in the VZ Forum tells me that FIOS1 NYC is pushed back due to the budget and that a second feed to the nYC area has to be run from WRNN. I don't like the idea that FIOS1 is using WRNN and that FIOS 1 does not have their own studio. Alot of people on here state they dislike the FIOS 1 and rather have News 12 / NY 1. People are mixed as well, but majjority state of what I first said. NY 1 is also now HD on TWC, dont know if News 12 will go HD on TWC / Cablevision.
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just lou @ 7th Nov 07:47PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

The only channel I'm going to miss, and really miss is MSG HD. But at this point, it looks so bad, I can't watch it anyway.
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just lou @ 7th Nov 07:48PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by just lou :

The only channel I'm going to miss, and really miss is MSG HD. But at this point, it looks so bad, I can't watch it anyway.

Finally remembered my login. :)
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billy2 @ 7th Nov 07:51PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

ESPN HD is again bad tonight , MSG HD and MSG + HD look good, MSG + 2 (Devils) is a disgrace , its worse than its been
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just lou @ 7th Nov 08:40PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

My wife was trying to watch HSN HD earlier, and the picture is entirely breaking up. ..Perhaps that is a good thing though. lol
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visuelz @ 8th Nov 01:58AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

Can you guys send me your serial numbers and a little description of your issue? Either I or someone in SI will look at it.
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just lou @ 8th Nov 07:42AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by visuelz :

Can you guys send me your serial numbers and a little description of your issue? Either I or someone in SI will look at it.

I'm not sure what serial number you refer to. The one on the DVR?
My problem is this, on some of the channels, the picture is either terrible, or breaking up. On sports channels such as ESPN HD and MSG HD, the picture looks poor, almost like stretched SD when there is no action going on. When there is action going on, the picture gets pixelated and/or starts breaking up. Among the HD channels that are the worst are: ESPN, ESPN News, All MSG, Discovery, SyFi, and a couple of others. I had a tech out Thursday, and he put an attenuator on my line which gave me very good FDC and RDC numbers. (39, 2) Unfortunately, it did nothing to improve my picture. I live in the Bay Terrace area.
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just lou @ 9th Nov 12:07PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

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billy2 @ 9th Nov 05:32PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

A few things TWC has to do :
Enhance NY1 HD to look like CBS, NBC, FOX, WPIX, ABC .
MY 9 does not have a HD News cast.
NY1 HD and NY 1 SD look the same picture, Im not complaining about it that its bad, its just not HD Video on the News Casts / Video Feed.
FIX the Standard Definition Quality channels on the Samsung 3050 boxes and I guess the 3090 too, although its not in SI, its Samsung . The SD Quality is a blurr on all channels, SA SD Channels are much better .
FIX the Quality on MSG 2 and MSG + 2 / Overflow channels, Channels 197 and 198, Sports Extra 1 and 2, the Qulaity is worse than MSG (27) and MSG + (48) . If I am staying with TWC , the Overflow channels are a must for improvement , where its not the Problems on FIOS TV or DISH or DIRECTV I don't think. The Picture is dark, blurry , especially the main camera feed , the closeups look ok. I will find out or not If I m staying with TWC and that will determine what happens with FIOS1 and MSG HD / + HD on FIOS, they already have ONE Bill, VOIP and Staten Island CTV Channels.
I am not giving you my serial # on my boxes for personal reasons, my name is W. Burgess, Staten Island , Charleston , if you want to look at my area and my boxes. MSG HD , ESPN HD, MSG + HD, ABC HD are bad. TV Guide Channel 51 is still fuizzy as well , dont know why its like that.
Thanks
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just lou @ 9th Nov 11:24PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I was actually embarrassed tonight having my friends over to watch the football game. One actually asked me "what happened to my TV", the picture quality was so poor. My house used to be the place to come watch the games. I have the biggest and best TV among us. At this point, I don't know what to do. I'll have to put a Blu-ray disk on to remember what my TV used to look like. :(
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anon @ 10th Nov 06:39AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

Get DirecTV.. I did, no problems since. HD looks great on my sony $15,000 Sony VPL-VW200 Projector. They even broadcast in 1080p LIVE. not on demand.
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just lou @ 10th Nov 10:42AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by Queens RR :

Get DirecTV.. I did, no problems since. HD looks great on my sony $15,000 Sony VPL-VW200 Projector. They even broadcast in 1080p LIVE. not on demand.

If anything, it would be FiOS. I'm already wired and have internet and phone. The only things stopping me are MSG HD, and my external HD. At this point, I have to do something soon. It doesn't look like TWC is ever going to fix the problem.
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billy2 @ 10th Nov 10:44PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

MSG HD was good last night, now have to check ABC and ESPN.
Does anyone know why the Overflow MSG Channels look like the way are ? Its quite annoying watching this quality.
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just lou @ 10th Nov 11:02PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I just got home, and my picture looks greatly improved from what it was for the last few weeks. I wouldn't call it "great" on all channels, but it is definitely improved. ...For now. We'll see if it lasts.
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billy2 @ 11th Nov 06:46AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I will check ESPN tonight during the NBA Game see how it is along with the others
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just lou @ 11th Nov 11:15AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I was just watching the NBA highlights on Sports Center, and it looked pretty good. It was much better than it has been, but the picture still looks like there's too much compression or macroblocking. It's at least watchable now though.
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billy2 @ 11th Nov 04:30PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

Did they get back to you ? If you need other emails, Let me know, ill see if I have them
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just lou @ 11th Nov 04:43PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by billy2 :

Did they get back to you ? If you need other emails, Let me know, ill see if I have them

Oh yeah. After almost a week, they came back with this lame response. Considering how may times I called and had tech support checking the signal numbers on my box, it enraged me.

"Thank you for your recent contact with us here at Time Warner Cable.

So that we can better assist you, please call us at 718-816-8686 when you are experiencing the
pixilated and deteriorated picture. This will enable one of our customer service representatives to
troubleshoot effectively and get this issue resolved. This matter can not be resolved through
email. If you have any further questions or concerns, please feel free to contact us at
support_si@twcable.com .

Thank you for being a valued Time Warner Cable customer.

Sincerely,

Time Warner Cable Customer Support"

Also, when I left my house this afternoon, Food HD and ESPN News HD were both suffering digital break up. I'm about ready to give up.
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billy2 @ 11th Nov 05:33PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

yea they sent me the same thing.
Anyway , right now I am a TW Cable Customer and not a FIOS Customer for the reasons given

MSG HD -
MSG + HD
Channel 1 - NY 1
NY1 HD
TWC / Road Runner Mobile Voice and Data - NYC 2010
NY 1 with Staten Island News and Reports
Staten Island Local Programming
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just lou @ 11th Nov 05:52PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I keep TWC for the MSG HD channels and my 500GB external HD.
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billy2 @ 11th Nov 05:56PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

Whats the 500 GB External HD ?
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billy2 @ 11th Nov 06:00PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

They really have to fix the Overflow Sports Video Feed problem. I wrote to MSG Network for this problem.
As for TWC Mobile , I have Sprint already , and the partners are Sprint, Time Warner Cable, Comcast, Clearwire , Intel, Google, and Bright House Networks. Cablevision is strongly thinking of the Wireless Voice over their existing WIFI services and using T Mobile as their provider. I wonder also how FIOS 1 really is in NJ and LI . I hear mixed reviews on here, but at the same time I hear more people miss NY1 or News 12, depending on where they are
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just lou @ 11th Nov 06:12PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by billy2 :

Whats the 500 GB External HD ?

I have a 500GB external hard drive connected to my 8300HD DVR. Gives me a total of 660Gb total storage.
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billy2 @ 11th Nov 06:18PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

Thanks for the info
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anon @ 11th Nov 07:10PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

MSG HD and ESPNHD alonge SNY HD are three channels in one single QAM which means they are getting compressed to hell. TWC thinks that is cute putting 3 hd channels in one single QAM. ESPN HD has so much blur and macroblocking that look SD tv the holy grail.
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np23 @ 11th Nov 07:09PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by Queens RR :

Get DirecTV.. I did, no problems since. HD looks great on my sony $15,000 Sony VPL-VW200 Projector. They even broadcast in 1080p LIVE. not on demand.

No station broadcasts in 1080p, especially not LIVE.
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DaveT79 @ 11th Nov 07:35PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

Since when has DirecTV broadcast live in 1080p?

I haven't seen it, and I haven't heard them say they could anywhere. Only DVR. I could be blind though.
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billy2 @ 11th Nov 07:53PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

MSG HD /MSG + HD is good, now YES HD is the problem, like whats going on here, still waiting for ESPN NBA Game feed
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just lou @ 11th Nov 08:00PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by Carlnyc :

MSG HD and ESPNHD alonge SNY HD are three channels in one single QAM which means they are getting compressed to hell. TWC thinks that is cute putting 3 hd channels in one single QAM. ESPN HD has so much blur and macroblocking that look SD tv the holy grail.

That would explain part of my problems.
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billy2 @ 11th Nov 08:15PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

ESPN HD IS BAD AGAIN TONIGHT
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just lou @ 11th Nov 08:35PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by billy2 :

ESPN HD IS BAD AGAIN TONIGHT

Great. I won't be home until later to check mine, but I'm sure it's no different. :uhh:
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just lou @ 11th Nov 11:02PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by billy2 :

ESPN HD IS BAD AGAIN TONIGHT

Well, you are right. ESPN HD, Yes HD, SNY HD, Palladia, and a few others are practically unwatchable. I give up. I was going to call TWC ...again, but what's the use. I'll be calling Verizon and turning on my FiOS TV shortly.
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billy2 @ 12th Nov 02:54PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

ill be doing that so when FIOS1 get here, and if MSG HD does too with MSG + HD
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billy2 @ 12th Nov 02:56PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

25 days until the FCC 5 month deadline date is here , December 7 . Well know by then what I am doing, but I am still waiting on news for FIOS1 , NYC . When FIOS1 NJ and LI were on in June, they were announced in March, 3 months before , so hope to hear something soon on the NYC front, its going on 5 months that FIOS 1 is in the LI , NY and NNJ Areas right now.
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just lou @ 12th Nov 03:26PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I would love to wait for Verizon to get the channels I want and a larger capacity DVR, but at this point, TWC gives me no alternative. My picture is horrendous, and they do not care. What happened to the person in here that said he would look into our problems if we posted our box numbers? He disappeared too.
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billy2 @ 12th Nov 04:22PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

yea Im in waiting game too either those from Verizon and if MSG HD doesnt happen on VZ, then its waiting for Mobile from TWC . It will go either way, but watching MSG SD on Verizon is worse than the SD on TWC I think and its as bad the Overflow Channel Quality on MSG 2 / + 2 on TWC , its a wait and see game now and thats what is down to. yes that guy vanished too.
Suprised it happened at YES HD last night, never had a problem, it was MSG got normal and YES took the hit. ESPN has been good for NBA PS, but now its like June all over again watching the Finals on ABC HD , suprised the CMA Awards were good last night on ABC HD
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billy2 @ 12th Nov 04:27PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

Theres even talk about the CSN + Channel and that Verizon doesnt have that no more, and people will go back to Comcast if VZ doesnt pick that up and Im sure people in Comcast territory miss The Comcast Network if they have FIOS , reason (NY 1 for me ) , Comcast has all NY RSN HD and will like TWC have Mobile Voice in 2010 .
I wonder if FIOS 1 in the Comcast Territory is covering what the Comcast Network carried. Same goes for News 12 on CV .
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billy2 @ 12th Nov 04:30PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

Its quite funny how everybody was blessed to get FIOS and once they got it they find out the hard way , no MSG HD, MSG + HD , NY 1, News 12, CSN + , The Comcast Network, Local PEG Channels, (Waiting over a year in SI, launched in 2008, SI PEG were on in June 2009) , also people in the Northwest missing CSN NW HD for Portand Trailblazers games in HD
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just lou @ 12th Nov 04:43PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I love FiOS internet. It's much faster than when I had Road Runner. I've never had an outage either. Verizon is constantly giving me offers to turn my TV service on. Right now it's $150 cash back, and $15 a month off the price for 1 year. I would save over $50 a month if I dumped TWC for FiOS. I know their TV service is far from perfect, and their current DVR software sucks, but it can't be worse than TWC and "Navigator" right now.
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billy2 @ 12th Nov 09:58PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

ok, well just see what happens in the weeks - months to come
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anon @ 13th Nov 02:21AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by billy2 :

Its quite funny how everybody was blessed to get FIOS and once they got it they find out the hard way , no MSG HD, MSG + HD , NY 1, News 12, CSN + , The Comcast Network, Local PEG Channels, (Waiting over a year in SI, launched in 2008, SI PEG were on in June 2009) , also people in the Northwest missing CSN NW HD for Portand Trailblazers games in HD

many were blessed with an option of fios. no way did they give false expectations of availibility of some those channels.
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hobgoblin @ 13th Nov 08:55AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

Actually most do their research before.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

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billy2 @ 13th Nov 10:39AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I will check ESPN HD again tonight as they have games. Rutgers game last night, a little bet better, but not much. I will also check the Knicks on MSG and Nets on YES and Islanders on MSG + , but MSG for the Rangers and MSG + for the devils was good last night. Dont know what happened with YES on Wed night . Its anyday now if and when we hear the FCC's decision on the channels. I wonder if AT&T is the same 5 months, although they did not state a time frame when filed. If so, there 5 months will be Mid Jan, around Jan 13.
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just lou @ 13th Nov 01:45PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I had a mixed bag this morning. Some of the channels that were the worst, looked much better. (ESPN, MSG, Palladia, Discovery, etc.) Some of the obscure ones which I rarely watch were horrendous. (Living Well, Lifetime, and perhaps a couple of others)
I wonder if TWC has switched some things around?
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billy2 @ 13th Nov 02:07PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

U mean Lifetime Movie Network? Lifetime does not have HD channel on TWC yet, it was delayed twice. I want WGN HD, CMT pure Country and the Viacom HD Channels and NFL Network HD. If Comcast can place the NFL NOT on a Sports Tier, why can't TWC. Living Well , is a low quality HD Channel to begin with. 24 days until the FCC / Verizon Deadline on MSG HD / MSG Plus HD. If these do get on FIOS, nothing will be done until FIOS 1 is here and Ill see how it is . Also wish I had news on the RR Mobile front for NYC when it comes in 2010. Im expecting news on 12/1 when it launches the WIMAX 4G services in North Carlolina. Wish they were like Comcast , where they will have 80% Done and have said they will offer Wireless Voice next year , along with Cablevision stating such . TWC has yet to announce any Wireless Voice for 2010
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just lou @ 13th Nov 02:15PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

It was Lifetime "Something". I'm not sure since I never watch it. Channel 780 I believe. I just noticed how bad it looked when flipping the channels. Almost unwatchable.
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billy2 @ 16th Nov 10:39PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

ESPN much better tonight for the NFL game . Versus and MSG + HD looked good too .
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billy2 @ 16th Nov 10:40PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

20 days from tomorrow, Nov 17 for MSG HD on Verizon
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hobgoblin @ 16th Nov 11:32PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by billy2 :

20 days from tomorrow, Nov 17 for MSG HD on Verizon

You really are just setting yourself up for a fall.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

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just lou @ 17th Nov 04:59AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by billy2 :

20 days from tomorrow, Nov 17 for MSG HD on Verizon

I'll believe it when I see it.
...My picture was also improved on all bad channels. It usually doesn't last very long though. We'll see.
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billy2 @ 17th Nov 04:34PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

ESPN HD started off good, then it started to degrade at the end of the game , wonder what happened ? Ill see tonight how it is
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just lou @ 17th Nov 06:37PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

ESPN and most other channels are still better than they've been for the last month. I'm still not happy with them though. The pixelation and macroblocking is still there, but to a much lesser extent. I'm assuming TWC did something to improve the situation, but it still isn't enough. My box rebooted itself this morning. I'm not sure why. Software version is still the same.
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billy2 @ 17th Nov 06:44PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

ESPN has the basketball games and YES has the Nets game, see how they look.MSG has been good lately, so I guess thats fixed. What they need to do is fix the MSG Overflow channels. , 197 and 198 , the closeups look ok , its the main feed thats need to be corrected . I wrote to MSG Networks and contacted TWC with this issue, see what happens.
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anon @ 17th Nov 07:26PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

Ranger game on Versus looks pretty bad tonight once action gets near the goalies......this is really pissing me off :mad:
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just lou @ 17th Nov 07:46PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by Bri23 :

Ranger game on Versus looks pretty bad tonight once action gets near the goalies......this is really pissing me off :mad:

I agree it's pretty bad. It's strange though. The main center ice cam seems worse than the other cameras. I'm not sure this is a TWC issue or not.
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just lou @ 17th Nov 07:56PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by billy2 :

ESPN has the basketball games and YES has the Nets game, see how they look.MSG has been good lately, so I guess thats fixed. What they need to do is fix the MSG Overflow channels. , 197 and 198 , the closeups look ok , its the main feed thats need to be corrected . I wrote to MSG Networks and contacted TWC with this issue, see what happens.

ESPN and ESPN 2 look pretty good right now.They're far from perfect. but better than they've been. It's probably not even as good as I think it is, but compared to what my picture has looked like, it's better.

"YES" is just plain terrible right now. It's digital artifacts/macroblocking/pixelation galore. ..nuff said.
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just lou @ 17th Nov 08:30PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

Take back anything good I said about ESPN. It's back to being god awful. Unbelievable.
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billy2 @ 17th Nov 09:02PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

its all good on my end
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just lou @ 17th Nov 09:53PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

It's so bad, I just called tech support. They want to send out a "higher level tech" to my house. They can't do it at a time I'll be home any time soon though. I'm monitoring the Verizon Tech forums (their forum, not here) on the rollout of their new DVR firmware. It may be the deciding factor for me to finally keep my word and leave TWC for good.
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billy2 @ 18th Nov 05:13PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I have a guy coming Friday , 2-6 . I called today and let them know , I also spoke about the quality of MSG 2 and MSG + 2.
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just lou @ 18th Nov 06:49PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by billy2 :

I have a guy coming Friday , 2-6 . I called today and let them know , I also spoke about the quality of MSG 2 and MSG + 2.

When I called yesterday, I couldn't get an appointment until next week, unless I had an "all day window", which I didn't. They claim they would send an advanced tech too, because I told them the last tech here checked everything from the pole, to my house wiring. I also called Verizon today too. They are so desperate to get me to switch they offered me their "Triple Play" service with HD DVR, additional box, "Extreme HD Package", and increased internet speed (25Mbps) for around $105 + the usual Verizon BS taxes and fees, for 1 year. I pay $94 for TWC alone, and $80+ for FiOS Internet and phone. I have to be insane, but I haven't gone for it yet. My biggest fear is their small capacity DVR with crappy software. I'll have to make a move soon though. I can't live with the horrible picture quality I have now forever.
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hobgoblin @ 19th Nov 01:15AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

"My biggest fear is their small capacity DVR with crappy software."

What DVR do you have with TW?

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

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rv65 @ 19th Nov 03:29AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I have a Samsung SMT-H3270 that has a 320 GB HDD and a 8300HDC. All 3270's have a 320 GB HDD. Some people have upgraded their 160 GB 3090's with a 320 GB Seagate Pipeline HD HDD.
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just lou @ 19th Nov 04:53AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by hobgoblin :

"My biggest fear is their small capacity DVR with crappy software."

What DVR do you have with TW?

I have an 8300HD (160GB), with a 500GB external hooked up.
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billy2 @ 19th Nov 08:19AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

ESPN, YES was bad again last night.Is it Time Warners Issue , like is it worth the guy coming here for a few channels, or is it the network it self ? Like are these problems with the networks on other providers, FIOS, Dish, Cablevision, Comcast, DIRECTV , RCN ?
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just lou @ 19th Nov 08:42AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I can tell you the tech that came to my house did nothing to help the situation. It was interesting when I called tech support the other night. When I told the rep on the phone my problem was that channels such as ESPN looked terrible. Her quote was: "Is the problem "macroblocking and pixelation"? It was like she knew and it wasn't the first call she got about it. She offered no cure other than sending a tech out again though.
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billy2 @ 19th Nov 10:24AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

So is it the networks itself or is it the TWC Transmission of these channels >? Why would they put 3 channels into a QAM, what is normal. ? , 1 each for 1, or 2 in 1 QAM ?
I cant tell you if an Advanced Tech is coming or not ? It was good that the lady knew it was macroblocking on the HD Channels , well as soon as I get news on MSG HD, MSG + HD, FIOS 1 NYC HD and SD , and the other 2 Staten Island Local PEG Channels on 33 and 38 , Im back at FIOS and Verizon Wireless. Well know any day now with MSG HD, and 2010 is FIOS 1 I am told. Staten Island CTV will have other Programming on 33 and 38 , I was told by them,. right now they have 4 on both TWC and Verizon .
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just lou @ 19th Nov 10:38AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

As most of my latest posts show, I'm so torn and confused on what to do, I fell like not watching TV for about a month. It's gotten to the point today that I was actually on the Dish Network and Direct TV sites looking at their packages. I keep hearing all these great DVR improvement coming to FiOS, but then I see the same promises posted on message boards over a year ago. I don't know what to believe or expect right now.
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billy2 @ 19th Nov 11:46AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

maybe its this area, I am in Charleston, over by target , where are you in SI ?
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just lou @ 19th Nov 12:01PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I'm center island near Bay Terrace.
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anon @ 19th Nov 04:54PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I just switched yesterday, and have to tell you the picture especially on the SD is 100 % better than TWC picture.. They are close on HD picture IMO.

I thought I would miss MSG HD which is why it took me a while to switch, but the picture on my TV was pretty good. I love getting the xtra channels from Verizon.

The DVR and changing the channels are the only drawbacks, but the positives outweigh the negatives so far.
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just lou @ 19th Nov 06:27PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

"Close on HD" isn't really going to make me switch, since my HD on TWC is awful right now. ;)
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Anonymous_ @ 19th Nov 07:00PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

who cares it's not like it costing you anything

besides the hidden fees if you notice they do not tell you about that you have to pay for a cable box rental in the ad's from 6.95 to 21.95 per month
($83.00 to $263.4 peryear ) you might as well get direct tv's hd as it will be the same or less cost peryear of the rental

Basically TWC's HD Quality is as good as VHS Quality i have proof to back up my claims
let me just get my high end VHS player :D
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just lou @ 20th Nov 07:08AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by billy2 :

I have a guy coming Friday , 2-6 . I called today and let them know , I also spoke about the quality of MSG 2 and MSG + 2.

Make sure you post the outcome. If he somehow gets rid of the terrible macroblocking, find out what the cure is. :huh:
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billy2 @ 20th Nov 07:19AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

will do for sure
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just lou @ 20th Nov 07:39AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I can tell you what the tech did at my house that made no difference. He replaced a cable and put new F connectors on all the others. Checked the line coming from the pole into my house, and replaced a splitter with one that has attenuation. The attenuator gave me better FDC and RDC numbers, but made no difference in picture quality.
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anon @ 20th Nov 12:37PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by Anonymous_ :

Basically TWC's HD Quality is as good as VHS Quality i have proof to back up my claims

Can I see what yours looks like? Can you post examples, I want to know what their HD is like before I sign up.
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billy2 @ 20th Nov 03:02PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

is anyone else seeing these Picture Problems on TWC NYC in Staten Island ? is it just me and Just Lou, is it Islandwide, is it Citywide, Is it The Networks or TWC or both Transmissions?
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just lou @ 20th Nov 07:06PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by billy2 :

is anyone else seeing these Picture Problems on TWC NYC in Staten Island ? is it just me and Just Lou, is it Islandwide, is it Citywide, Is it The Networks or TWC or both Transmissions?

What happened with your service call??? :o
Did they do the same things they did when they came to my house?

I was driving home on Amboy Road this afternoon, and I passed 3 large TWC bucket trucks working on the lines. I thought "maybe, just maybe" they were finally fixing their problems. But when I got home, I put ESPN on, and it's as awful as ever. :uhh:
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just lou @ 20th Nov 07:28PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I'll be glad to show you an example of how bad my service can be. This was taken the other day when my wife was attempting to watch Emeril on HSN HD. T o anyone thinking I'm whining, exaggerating, or making things up, these were taken after a tech came out to my house. Most of the time my picture isn't quite this bad, but I get channels that look like this on a regular basis.

billy2 @ 20th Nov 09:44PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

ESPNHD is the same. The guy came, changed a bad connection and replaced other things. I don't get it, it has to be the ESPN Feed from their Truck, it cant be TWC , because other HD are fine. MSG HD and MSG + HD is good now . I will check YES HD tomorrow. ALso I willl contact ESPN this week . In June , ESPN / ABC HD problem was the network itself, not TWC. There was an article on it on how they made the Live Well HD better quality then the ABC / ESPN HD channels, so they switched. The WNBA on ESPN HD and ABC HD this Summer was fine. When I had FIOS, I had Pixelation too , and the customers who have it now speak about it, especially now with the NFL Redzone channel. my take on it its ESPN Problem , and its only the game, Sportscenter is fine . Whats the comparision ? I will be in toucjh with ESPN this week. So it has to be the Network problems and not Time Warner cable. Another Tech coming out , is nOT going to change anytihng. It is a little better, but not much of a better picture.
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billy2 @ 20th Nov 09:52PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

and if I am going to FIOS, no date is set for NY FIOS 1 for SI , nor an HD Channel I am told , no MSG HD Updates yet , who knows if and when I am going. So I am sticking it out with TWC now and will have the Mobile Data and Voice services this coming year on ONE BILL , ok yes there is no date on the Mobile yet either, but TWC already has my programming covered, with MSG HD up in the air on VZ but Mobile services on TWC are just opposite. Also I have to see how FIOS 1 is when it does come , if its not like NY 1, w/o SI News and Programming, then oh well to FIOS1. I hear alot of FIOS customers on here , that dislike FIOS1, and rather have News 12, I guess they were mislead on FIOS 1 when first told. Well see when it gets here and where I am in 2010. Maybe working on the lines , they were fixing the MSG 2 Quality , but like ESPN, its an MSG issue, I have sent a written statement to MSG Network , and still waiting for a response if i indeed get one.
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anon @ 20th Nov 10:12PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

billy espn hd is one of the most watched hd channels. just because YOU dont get it good does not mean its a problem with the network. there are thousands of points of failure between espn's bristol uplink and your tv. most likely the problem is isolated to your area.
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FieldingSoze @ 20th Nov 10:22PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I thought I was the only one. I'm here in Staten Island and the picture has been awful lately. I just got my first LCD TV 3 weeks ago and the picture was great until about 2 weeks ago.

At first I thought it might be the TV since mine only has a 60hz refresh rate, but there's too many stations that look fine for it to be the TV.

For example the other night the knicks game on MSG was great, boxing on showtime was fine and the movie Wall-E on Starz could not have looked any better. Yet most movies on HBO were macroblocking even in scenes with virtually no movement. This is why I'm pretty sure it's not my TV. Plenty of shows with lots of movement look spectacular yet others are horrible.

One of the worst is G4 which looks worse in HD than it's SD counterpart. Also the Independent Film Channel is beyond words. The movie Turistas was on the other night and it looked like a 50 year old film. Just bizarre looking colors, grainy, macroblocking etc. Yet I could flick over to a football game on the Big 10 Network and it looked spectacular.

The other reason I believe it's Time Warner and not my Tv is that I still have a 27" tube Tv in my house hooked up to a Scientific Atlanta 8300 non HD box. Lately the Standard definition stations have been pixelating. As I type this MSNBC on my tube TV is totally locked up in one big jigsaw puzzle. Also on both my HD and SD TVs whole stations just disappear for hours at a clip. The other day MSNBC HD and Telemundo HD just vanished for the whole day.

Overall, most stations in addition to the macroblocking, even in scenes with little movement, the picture just seems to be fuzzy of late. It's really annoying. I have someone coming down tomorrow. Hopefully something can be done.
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billy2 @ 20th Nov 10:24PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

well I will still be in contact with them so they can see and look and hopefully fix for themselves. All other HD channels are fine, Its ESPN HD, ESPN 2 HD, ESPN U HD, ESPN News HD too. I will check YES HD tomorrow. YES and ESPN are both out of Connecticut , so maybe its up there coming down to TWC and then to me.
Which provider doyou have and are you having this issue. Like I also said, the game is the problem, everything is fine, like Sportscenter, other shows. Sportscenter highlights are a issue too. its a production truck feed, it has to be
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FieldingSoze @ 20th Nov 10:47PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

Those pictures above are exactly what I've been getting on almost all my Premium movie stations, even in scenes with the slightest movement. You get the sense as you watch that the whole picture can break up at any moment.

Just wondering, to those having these problems, what refresh rate is your TV?

Mine is only 60hz but I really don't think that'e the issue, as too many things (including stuff with lots of movement) look great and my tube TV hooked up to cable is also acting nutty.
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anon @ 21st Nov 04:38AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

from a dallas resident going through threads looking for info about the espn suite of hd channels:

it is bad here too and began that way about a month ago. inferior hd, fuzzy backgrounds, etc.

fyi.
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billy2 @ 21st Nov 07:52AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I posted something on Facebook about it. Looking for other feedback, and sent Wall Messages to both ESPN and TWC. I will check YES HD this Afternoojn when the Knicks play Nets. I will also check ABC HD , since it is the "ESPN Family of Networks" .
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just lou @ 21st Nov 10:10AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by FieldingSoze :

Those pictures above are exactly what I've been getting on almost all my Premium movie stations, even in scenes with the slightest movement. You get the sense as you watch that the whole picture can break up at any moment.

Just wondering, to those having these problems, what refresh rate is your TV?

Mine is only 60hz but I really don't think that'e the issue, as too many things (including stuff with lots of movement) look great and my tube TV hooked up to cable is also acting nutty.

My TV can do up to 120hz. The TV is definitely not the problem. It was fine for up until a month or so ago. All my channels looks fine when no movement is going on, even ESPN. As soon as there is any movement, the backgrounds start to blur, and the terrible macroblocking begins. Last night ESPN2 looked fine, and regular ESPN was unwatchable.
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just lou @ 21st Nov 10:49AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by billy2 :

ESPNHD is the same. The guy came, changed a bad connection and replaced other things. I don't get it, it has to be the ESPN Feed from their Truck, it cant be TWC , because other HD are fine. MSG HD and MSG + HD is good now .

My macroblocking issues are not limited to ESPN. I have it almost as bad on TLC, Palladia, A&E. MSG, YES, SNY, SYFY, and probably a couple more I'm forgetting. ESPN is probably the worst though.
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just lou @ 21st Nov 01:36PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by billy2 :

I will check YES HD tomorrow.

The Knick/Net game is like night and day on the two networks.
MSG looks very good, YES looks horrendous.
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billy2 @ 21st Nov 03:52PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I have contacted both YES and ESPN via email . ESPN got back to me, only to give me a new link to send the complaint,. YES ,, no reponse yet and also YES was bad with the Knicks game. I seen A&E too thats bad, all others are ok. ESPN 2 started good last night, at the end, it looked degraded. Just hope something is done soon and if I do go to VZ, I hope I dont have this. Like I said I did have it previous on FIOS, and people still have it today with the NFL Redzone channel. Yes also ESPN is the worst of them all
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np23 @ 21st Nov 06:39PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

It's not YES' fault...I have Directv & YES is one of the best PQ around. The Yankees games were amazing PQ & Nets games have looked great, too. MSG looks great every night, too.
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FieldingSoze @ 21st Nov 09:12PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

The problem is now really spreading even to my standard definition stations on my tube TV. Today CNN was just a big jigsaw puzzle all day, MSNBC was locking up, as well as a number of other stations.

On my LCD TV the E Channel was totally messed up with the whole picture degrading with the slightest movement, and most of my Showtime channels were just a mess.

But the most astounding channel is Universal Sports, Channel 162. It's a standard Definition channel so I know it won't look great at on a Hi Def TV, but holy crap. The thing looks worse than the most unwatchable YouTube video.

I wish I knew just what the hell Time Warner is doing because this really is amazing how they can put out a service like this.
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anon @ 22nd Nov 12:19AM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

Add me to the list. My picture quality has degraded terribly in the last 2 months.
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just lou @ 22nd Nov 01:29PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

...At least the Giant game on FOX looks superb today.
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billy2 @ 22nd Nov 05:04PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

Yankees Game looked all good all season long, + NJ Nets Preseason, now its all different, I watched the MSG HD Telecast and turned oFF YES HD , ESPN , ABC was bad again yesterday. I did contact all Networks, YES, ESPN ESPN 2, ESPN U , and ESPN Broadcating on ABC , all in HD . Waiting for responses , if I get any
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billy2 @ 22nd Nov 05:09PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I am wondering how the MLS Cupwill look tonight on ESPN HD, if its better than what Ive been watching, Its going to be screwed up , because I really dont watch MLS, so they figure they might not have the best viewers, so theyll give the best picture
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billy2 @ 22nd Nov 05:30PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

I am not going to DIRECTV, they do not have Staten Island channels, so either FIOS or TWC for me, once and if FIOS gets their act together with MSG HD, FIOS1 NYC and Staten Island Local Channels for NYC in 2010. DISH Network does not offer YES Network, so there OFF the list, and Cablevision cannot get in SI . , or RCN Cable. DIRECTV also doesnt have Triple Play , they do through Verizon, but FIOS TV is now in SI, so I wouldnt be getting a Triple Play with DIRECTV / Verizon, unless I was in the City w/o FIOS TV yet/.
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billy2 @ 22nd Nov 06:02PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

never mind the Pixels on TWC, If Verizon loses the MSG HD battle. then Yes, I will be staying with TWC , and will have Mobile services , Voice and Data in 2010 . If they win, I still have to see if and what FIOS1 is like, if its nothing to do with SI, and no date yet for FIOS1, still staying with TWC. TWC has to work on the ESPN, YES HD Networks, MSG 2 , MSG + 2 PQ if I do indeed stay, and maybe just maybe they will get the NFL Network.
If I was in CV Territory, It would be the same, only difference is their Mobile Voice will be with T Mobile this coming year . So TWC is pretty much set, with FIOS still has catching up. I enjoy NY1 and its SI Programming on TWC. I wonder if the PQ is any better on FIOS with MSG overflow channels
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just lou @ 22nd Nov 06:51PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

Today I asked my brother in Florida and my friend in central Jersey if they've had any issues with ESPN HD, and both said it's fine for them. My friend has Comcast, but I'm not sure who my brother's cable system is. This isn't a problem with the networks. This is TWC. There is no chance that about 10 different networks all went bad at the same exact time.
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Pauldo @ 22nd Nov 07:38PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

No problem with ESPN-HD, MSG-HD, MSGPlus-HD, SportsNetNY-HD or YES-HD in the Buffalo TWC market.
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anon @ 23rd Nov 12:16PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

said by just lou :

This isn't a problem with the networks. This is TWC. There is no chance that about 10 different networks all went bad at the same exact time.

Ever think it's a signal issue?

What frequencies are the channels on?
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just lou @ 23rd Nov 02:10PM:
Re: [TWC] Terrible Pixelation on HD Channels in Staten Island NY

If you're referring to the signal at my house, that is not my problem. My FDC, RDC, and SNR are all good. (37, 3, 36)
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