Broadvoice's Deceptive Business Practices

Broadvoice's Deceptive Business Practices
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megahurts @ 6th Jan 10:24PM:
Broadvoice's Deceptive Business Practices

You're absolutely correct. Broadvoice's actions are deceptive and deplorable. Initially the sign up appears normal but after the sign-up they will demand the customer complete their "credit card authorization" form which includes photocopies of one's driver's license and/or passport. Even if the customer refuses to deliver the information Broadvoice will charge the customer's credit card for activation fees and first month's service. They will wait about 4 days and if the customer doesn't comply they will suspend your VOIP account. They will block your ability to make outbound calls which could even include making an emergency 911 call.

Be aware that it is a violation of the Visa Merchant Agrement to demand state issued identification as a condition of a Visa card transaction. Moreover in some states it is also illegal for a merchant to record personal identification information in assocation with a credit card transaction. This practice is illegal because delivering this information makes the card holder vulnerable to identify theft which can result in serious long-term financial harm to the card holder.

Broadvoice's response to complaints on their actions is to first sell you on the reason they want the information, then to suspend your new VOIP service, then to ignore you.

If you haven't done business with this company consider yourself fortunate.
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