Returned modem but still got a bill for $100
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mbaha @ 2nd Jun 05:02PM:
Returned modem but still got a bill for $100

I returned my modem to DSL extreme just a few days after the disconnection and yesterday I got a nasty gram stating the I owe them $100!!
The note did say "If the modem was sent back and post marked within the 30 day limit, please disregard this notice"

Well I returned the modem well under the 30 day cut off date.
--
Don't remind of the things I said or I'll be hurt

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dslx_gm @ 2nd Jun 06:20PM:
Re: Returned modem but still got a bill for $100

Hi mbaha -

Please give our customer service team a call at 800-774-3379 and they can take a look at your account for you. You can feel free to provide them with the tracking number and they can track that back for you.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. ;)
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mbaha @ 2nd Jun 06:23PM:
Re: Returned modem but still got a bill for $100

Would you mind checking the account for me? I fly out of town in the AM
thanks
--
Don't remind of the things I said or I'll be hurt

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dslx_gm @ 2nd Jun 06:27PM:
Re: Returned modem but still got a bill for $100

Sure. Please feel free to send me a PM with your account information and the tracking information.

Thanks
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mbaha @ 3rd Jun 05:15PM:
Re: Returned modem but still got a bill for $100

Still have the bill for $100 for a modem I returned months ago
--
Don't remind of the things I said or I'll be hurt

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blacksurfer @ 4th Jun 08:56AM:
Re: Returned modem but still got a bill for $100

did you send by delivery conf?
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mbaha @ 7th Jun 12:13AM:
Re: Returned modem but still got a bill for $100

Issue still not resolved
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dslx_gm @ 7th Jun 01:23AM:
Re: Returned modem but still got a bill for $100

said by mbaha :

Issue still not resolved
As a follow up to my PM; do you have a tracking number or receipt for the shipment? As I referenced, we don't have record of it. If you can provide something we would be happy to take a look.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. ;)
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anon @ 9th Jun 12:03AM:
msg deleted

deleted by a moderator
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anon @ 9th Jun 12:18PM:
msg deleted

deleted by a moderator
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mbaha @ 15th Jun 12:47AM:
Re: Returned modem but still got a bill for $100

Info sent
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