Slow speed with 3000/512 Plan

Slow speed with 3000/512 Plan
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Thejax @ 18th Jun 12:02AM:
Slow speed with 3000/512 Plan

Hi I have the 3000/512 plan and I did a speedtest on my line and was getting around ~1500/500. Can I get anyone to help me remedy this problem? Thank you.
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dslx_gm @ 18th Jun 12:33AM:
Re: Slow speed with 3000/512 Plan

said by Thejax :

Hi I have the 3000/512 plan and I did a speedtest on my line and was getting around ~1500/500. Can I get anyone to help me remedy this problem? Thank you.

We would be happy to take a look for you. Please feel free to send me a PM with your DSL Extreme account information.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. ;)
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dslx_gm @ 18th Jun 12:45AM:
Re: Slow speed with 3000/512 Plan

Thanks for sending over your contact information. It looks like the due date for your upgrade to the 1500-3000/384-512 package was slated for today. For approximately the first ten business days you are on that package the line on the AT&T side will go through an automatic ramp up process. Your line will initially be provisioned at the 1984/512 speed tier and over the course of the ramp up, go to the highest tier it can hold without losing sync. Go ahead and give it a few days to allow the automated process to run its course on the AT&T side and then we can take another look.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. ;)
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Thejax @ 18th Jun 12:54AM:
Re: Slow speed with 3000/512 Plan

Sounds good, I'll give it 10 days and give an update. Thank you.
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Thejax @ 28th Jun 03:59AM:
Re: Slow speed with 3000/512 Plan

Hi George, it's been just over 10 days from my first post and I'm still getting ~1600/500 speeds. I'm wondering if you can check on the ramping up process for me please. Thank you.
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Zak_D_H @ 28th Jun 11:10AM:
Re: Slow speed with 3000/512 Plan

Hi Thejax,

I would gladly look into this for you. Please send me a PM with the account info for the account in question.
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dslx_gm @ 29th Jun 08:56PM:
Re: Slow speed with 3000/512 Plan

Hi Thejax

Please give our support team a call at 866-491-7221. They can test the line and see if it is able to hold a higher sync rate without losing sync. Unfortunately I am currently out of the office and am unable to open that for you.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. ;)
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