[Availability] DSL/T-carrier in Charlotte without Placing Order?

[Availability] DSL/T-carrier in Charlotte without Placing Order?
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Matt @ 19th Jun 12:14PM:
[Availability] DSL/T-carrier in Charlotte without Placing Order?

Hello Folks,

Our CEO currently has a Road Runner Business Class connection that is on an awfully overloaded node so his VoIP phone quality is terrible. We've gone round and round and we're at the point where we're just going to investigate pulling a DSL line in to dedicate for his VoIP phone.

However, here's the sticking point. He has phone service through a company called ACN, but he is served out of a Bellsouth CO. (»/coinfo/clli/CHRLNCSH) I tried to input his phone number on AT&T's website, but it says, "Hey, that's not an AT&T phone number. We can only tell you if service is available if you actually place an order and move your phone service to us."

Would I have better luck calling in, or is the website saying that because they really would need a truck roll to find out if he's serviceable?

If I didn't want to go DSL or if it's not available, what would a 256Kbps or so fractional T go for these days? Should I call AT&T Business and see what solutions they can offer like perhaps some sort low-speed SDSL?
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graysonf @ 19th Jun 12:25PM:
Re: [Availability] DSL/T-carrier in Charlotte without Placing Or

You might be able to place an order for Standalone DSL without phone service.
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anon @ 19th Jun 01:32PM:
Re: [Availability] DSL/T-carrier in Charlotte without Placing Or

WTF? This is not customer service. "We can only tell you if service is available if you actually place an order and move your phone service to us" AT&T/Bellsouth have been merged now for quite a while. I think I'd quickly bypass that company and find another option. Vote with your money and find someone who actually cares about their customers. :)
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mikes60 @ 19th Jun 03:04PM:
Re: [Availability] DSL/T-carrier in Charlotte without Placing Or

said by John Keels :

WTF? This is not customer service. "We can only tell you if service is available if you actually place an order and move your phone service to us" AT&T/Bellsouth have been merged now for quite a while. I think I'd quickly bypass that company and find another option. Vote with your money and find someone who actually cares about their customers. :)

The AT&T/BellSouth qualification tool only works with their own phone numbers- this should not be a real surprise. You're only dealing with a website.

You can use the phone number of a next door neighbor , as an example, to get an idea if the service is available in that neighborhood. But be aware that that is not a guarantee that service will be available for a variety of legitimate reasons.
--
No good deed goes unpunished.
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Matt @ 19th Jun 05:00PM:
Re: [Availability] DSL/T-carrier in Charlotte without Placing Or

said by graysonf :

You might be able to place an order for Standalone DSL without phone service.

We just got off the phone and it looks promising so far. Their pricing does not scale equally with the speed packages though does it?

768Kbps = $19.99
1.5Mbps = $37
3.0Mbps = $42
6.0Mbps = $47

The jump from 768Kbps to 1.5 surprised us. Wow.
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graysonf @ 19th Jun 05:45PM:
Re: [Availability] DSL/T-carrier in Charlotte without Placing Or

I think it's skewed like that - steep going in minimal - to cover the cost of the line. Either that or you could say the value is higher up and the bottom is a rip off.
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wayjac @ 19th Jun 06:18PM:
Re: [Availability] DSL/T-carrier in Charlotte without Placing Or

The lineshared dsl is the same way
768Kbps = $19.99
1.5Mbps = $32.95
3.0Mbps = $37.95
6.0Mbps = $42.95
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graysonf @ 19th Jun 06:20PM:
Re: [Availability] DSL/T-carrier in Charlotte without Placing Or

I think the price you show for 768Kbps = $19.99 line shared is wrong. I think it's 5 dollars cheaper.
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wayjac @ 19th Jun 06:32PM:
Re: [Availability] DSL/T-carrier in Charlotte without Placing Or

$19.95 is the price for 768 in all 22 states
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graysonf @ 19th Jun 06:37PM:
Re: [Availability] DSL/T-carrier in Charlotte without Placing Or

So you are saying line shared and stand alone are the same price?
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wayjac @ 19th Jun 06:45PM:
Re: [Availability] DSL/T-carrier in Charlotte without Placing Or

said by graysonf :

So you are saying line shared and stand alone are the same price?

Yes, its also what's on the fastaccess website

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graysonf @ 19th Jun 06:52PM:
Re: [Availability] DSL/T-carrier in Charlotte without Placing Or

Well then, it really is a rip off.

I'm on the $10 line shared plan until January or whenever the $10 deal ends. At that point I will disconnect the phone - I don't need it.
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wayjac @ 19th Jun 07:48PM:
Re: [Availability] DSL/T-carrier in Charlotte without Placing Or

I think the dsl lite price will rise to about $32
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graysonf @ 19th Jun 07:52PM:
Re: [Availability] DSL/T-carrier in Charlotte without Placing Or

Well, I'm certainly not going to pay that for it.
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wayjac @ 19th Jun 08:18PM:
Re: [Availability] DSL/T-carrier in Charlotte without Placing Or

Won't the direct price would be about the same as the lineshared cost
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