how much downtime involved?

how much downtime involved?
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anon @ 19th Jun 11:57PM:
how much downtime involved?

hi,
i currently have att pro dsl. i wanted to switch names on the account, but att says that i can't do that without canceling my internet which would take 2 weeks before i could sign up again. so i've been looking into dslexteme since prices are cheaper anyways. i see that there is an option to authorize dslextreme to take over my dsl. however, i was wondering if any downtime will be involved. thanks!
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Zak_D_H @ 20th Jun 12:28AM:
Re: how much downtime involved?

Hi techkid31,

The same downtime would apply. You cant place an order to connect new DSL on an account that is going through a name change. Changing the name starts a disconnect order with ATT and until that order clears nobody can place an order to re-connect the DSL until the that order clears which usually takes a week.

Since you have to change the name anyway you could order a new number and order DSL on the new number right away (perhaps even having both DSL lines active for a period of time) And then cancel DSL on the old number once the DSL is up and running on the new number.
--
Zak

Tech Support

DSLExtreme

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