| jabinns join:2002-02-27 Salt Lake City, UT |
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permalink · 2002-05-28 05:01:17 ·  |
ISP Review remarks| jabinns join:2002-02-27 Salt Lake City, UT |
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permalink · 2002-05-28 05:01:17 · |
 Dragasoni We're All Mad Here Premium join:2001-12-14 Rotonda West, FL |
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permalink · 2002-05-28 11:01:18 · |
| egeddes join:2000-11-14 Freedom, ME |
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permalink · 2002-05-29 19:54:46 · |
| tulsacraig join:2002-03-22 Collinsville, OK | Hey what do you expect for 50 bucks a month. If you want a two hour repair window buy a T1. That will cost you 250-500 a month then maybe you'll get some good service maybe? What most don't understand is that the telcos and cable providers spend 400 to 800 dollars setting up your line and that's before a truck rolls. So they cut costs on tech support and training. Until they find ways to lower the cost of provisioning. Tech support will continue to suck! I have delt with alot of ISP's and one thing is for sure they all have issues with tech support, equipment, and customer service. |
| egeddes join:2000-11-14 Freedom, ME  ·Fairpoint Communic.. ·RoadRunner Cable |
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| scomps join:2001-06-05 Utica, NY | Re: Odd...said by egeddes:For what it's worth and this isn't a flame.. there are some basic costs that all providers have to eat when they originally set up your line or send a tech out for an onsite service call or one of these "truck rolls" that you hear people talk about here. Your speed and reliability issues are largely determined by your local ISP and not RoadRunner itself. This can be caused by poor maintenance and training in the local routing center or "head end." it could also be caused by really bad wiring somewhere between you and your head end. Most likely that's the situation. A good cable tech can check signal levels coming to and from your modem to help determine if you have a bad drop (wire from the pole to your house) or if your signal strength is too good. Yes too good a signal is bad.. like putting too much volume into a pair of speakers. I'd say hang with them, and keep them working on the situation until it's resolved. I can't imagine any cable company that wouldn't be willing to keep their customers happy. I'm sure they don't want reliability problems either. The next time you speak to a local service technician or engineer, ask them for a local number you can call to talk to them about problems you're experiencing. This has the effect of doing an end-run around RoadRunner's call center technicians that may or may not know very much about your local cable company, and unfortunately may not really care a whole lot about you as a customer. Call Center Technicians see an extreme number of customers every day. Given the very nature of their job, most of these customers are openly hostile from the moment they answer their phone. It's a hard job, and one I wouldn't want to do. By and large, RoadRunner has been great here in upstate New York. When I lived in Ontario, Rodgers handled our cable system and was handled through @Home. Rodgers did a fairly respectable job there too. I think that if you give the company a chance, and let them shine for you; you'll be a happy satisfied customer. As far as tulsacraig and his "Get a T1" arguement? Forget him/her. Some people have little to no life and hang out in forums as spoilers to make other people feel inadequate. Just don't worry about it. |
 Umakesense @24.74.x.x | Re: Odd...A good tech will check the forward and return levels using field meters. The forward should fall somewere from -15 to +18 and the return should be something between 30 and 55 for transmit and the C/N should be above 20. All levels are db. The closer to the edge you are with those numbers, the less you're going to enjoy your service. This is for a docsis system. The ultimate levels would behind the modem would be 0 on forward, 40ish for transmit, and 30ish (bigger numbers are good here) for c/n separation. All my techs are REQUIRED to take all those levels at the tap, groundblock and behind the modem. Those levels,along with the IP pulled at the job are entered into the TWC computer system each time the tech calls in for activation. If that's not the way it happened in your case, you were not serviced properly and should call in to complain. |
 nursemike join:2001-10-14 Palm Bay, FL | Have had good luck with RR. |
permalink · 2002-06-07 09:58:17 · |
?? Roadrunner in SLC, UT?
Odd...